Technical Frequently Asked Question
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Does your website use "cookies", and why ?
How do I setup the Bridge from Quick Quote?
-Instructions for INSTALLATION of the Midlands Rater Bridge-
For each computer (or on the server for a network install) do the following :
• Pick NORMAL Install- this is the small program install download.
• Pick the browser used, and check that its path is correct. Defaults to IE.
• Check and change if necessary the Company Directory (directory where the bridge files will be located).
This is the DRIVE LETTER from step 1. For a local install c:\midlands should be ok to use. For a server install, the location might be something like F:\midlands.
• Checking “Enable Automatic login” preloads the user name and password into the bridge files, and allows a bridge without having to login to the website each time. Uncheck this if one computer or server is being utilized by multiple AGENT number logins – which will force the person doing the bridge to authenticate to the website during each bridge.
* note: if a users name or password changes, and they have the automatic login set, you will need to download and install the bridge program again.
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How do I setup the Bridge from ITC?
Instructions for NORMAL INSTALL of the Midlands Rater Bridge
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How do I endorse a policy?
Online EndorsementsThe following endorsements cannot be processed online:
• Adding Prior Coverage/Transfer discount
• Changing Uninsured Motorist coverage
• Changing PIP coverage
• Adding, changing or removing an excluded driver
• Removing an included driver
For these types of endorsements, please print and complete an Endorsement Request form. For all other endorsements, from the Policy Summary screen, click the “Endorse” button. Select the date the endorsement should be effective and click the “Continue” button to proceed to the Endorsement Quote Summary Screen.To make corrections to the insured’s address or to change policy coverages, click the “Update Policy Info” button.
To make changes to existing vehicles, their lienholder or alternate garaging address, click the “Update” button beside the vehicle you wish to change. To remove a vehicle, click the “Remove” button beside the vehicle you wish to remove. To add a new vehicle, click the “Add a Vehicle” button. Please do not change an existing vehicle to a new vehicle by using the “Update” button. Always Remove the old vehicle and then Add the new vehicle.
To make changes to an existing driver, click the “Update” button beside the driver you wish to change. To add a new driver, click the “Add Included Driver” button. If an existing driver needs to be removed, it must be done by filling out an Endorsement Request form. It cannot not be done with the Online Endorsement system.
Any changes to Excluded drivers must be made by completing an Endorsement Request form. Excluded drivers cannot be changed or removed via the Online Endorsement system.
After all changes are complete, from the Endorsement Quote Summary screen, click the “Rate” button. From the Endorsement Quote screen you can see the changes in premium incurred by the endorsement, a list of changes made and the minimum down payment required to bind the endorsement. You can print this screen by clicking the “Print Endorsement Quote” button. To return to the Endorsement Quote Summary screen, click the “Return to Quote Summary” button. To proceed with the endorsement, click the “Proceed to Binding” button. If you wish to abort this endorsement, simply click the “Exit” button. Once an Endorsement Quote has been exited, it cannot be re-opened. If you exit an endorsement, then decide to do the endorsement, simply start again from the Policy Summary screen by clicking the “Endorse” button.
After clicking “Proceed to Binding” you will be asked to upload photos if required and to post payment for the endorsement if required. To cancel the binding of the endorsement, click the “Cancel” button and you will be returned to the Endorsement Quote Summary screen. To bind the endorsement, click the “Complete Endorsement Request” button. This will bind the endorsement and generate the necessary documents in PDF format. The documents will automatically open at this point. These documents can also be found in “View Recent Web Documents” under the “Mail/Reports” tab. Please follow the instructions on the first page of the document to complete the endorsement process.
If you have bound an endorsement in error, please go to the “Mail/Reports” tab and click on “Endorsement Corrections” to search by date for a list of your endorsements that have not yet been processed by Midlands. To void an endorsement, click “Void” and a PDF will be generated stating that the endorsement has been voided and will not be processed.
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What do I use to view the downloadable forms on this website?
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How do I setup the Bridge from Quick Quote when the server is also used as a workstation?
-QQ bridge set-up w/Server used as WorkStation-
This document explains how to work around this problem.
Steps to Follow:
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